If you have purchased the R1Soft backup solution through Brixly, you will be able to access the R1Soft control panel via our client area. To login to R1Soft, login to our client area and navigate to Services -> My Services -> R1Soft Backu...
The process of setting your PHP version and the 'variables' (such as memory_limit values) differs slightly, depending on whether you have Bolt-Cache enabled or not (Bolt-Cache is an additional caching facility that is exclusive to our Prem...
A 503 error suggests the account is hitting it’s LVE limits (Resource Limits Reached) These limits are designed to provide stability on the server, by restricting each individual cPanel account to a set of resource limits (similar to how...
If the 500 error is intermittent, then it’s likely your account is hitting the memory_limit for the account. Please set memory_limit = 512M If that doesn’t help, then we would recommend checking your PHP error logs
